Refund policy

Refund policy | Send flowers online & internationally

If we are unable to deliver your order on the selected date due to circumstances within our control, you will be entitled to a refund of the value of the flowers. Please note we will not be able to reimburse the cost of the additional products.

Please note the claim can be submitted within 7 days from delivery date.

If, on the other hand, we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. Nevertheless, should the recipient be unavailable when we attempt delivery, we generally leave a note or call to schedule a new delivery time.

In case of gifts if the order is more than 3 days late you will be entitled to a full refund once the recipient refuses to accept the package.

If, on the other hand, we are unable to make a delivery due to circumstances beyond our control(for instance, the recipient is not at home), you will not be entitled to a refund. In this case the courier will leave a note for the recipient and bring the package to the closest office for pick up.

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