Delivery policy

Every Lordflowers gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.Most of our products can be delivered the same day. To assure same-day delivery, orders must be received between 10:00 am,  –  12:00 pm. Orders received after that time may be delivered the following day.Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.Before major holidays, we recommend that you place your orders at least five days in advance.

Service Charge

A service fee of 0 USD is applied to all flower and plant orders delivered in the all world. This base service fee is subject to change during peak holiday periods.

Order Changes and Cancellations

Lordflowers is unable to cancel or change orders already in process at the florist, en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call +99450-780-60-00. For other changes, email customer service.

Recipient Not Home

If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:

Call the recipient to schedule an appropriate delivery time

Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time

Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)

Leave the gift bouquet with a neighbor and place a message on the recipient’s door with this information

Select the country and send flowers