Personally Identifiable Information
In some instances, we may request that you submit information about other people. For example, if you order a gift and want it sent directly to the recipient, you might submit the recipient’s name and address; or if you include references, you might submit the reference’s name and e-mail address. The types of personally identifiable information that may be collected about other people include: recipient’s name, address, e-mail address, and telephone number.
Any information you disclose voluntarily on our Web site or in any forum and blogs that we may develop in the future becomes public information. We cannot control the actions of our Web site users and advise you to use your discretion in sharing information about yourself on the Internet. All information sharing is optional and done so at your own risk.
Non-Personally Identifiable Information
We also may collect certain non-personally identifiable information when you visit many of our Web pages, such as the type of browser you are using (e.g., Fire Fox, Internet Explorer), the type of operating system you are using, (e.g., Windows Vista, Mac OS), the domain name of your Internet service provider (e.g., Comcast, AT&T), the name of the Web pages you visit, the time you access our Web pages, and the length of time you stay on those pages.
We collect this information in order to determine which areas of our Web site are most popular and to enhance your experience with our Web site. This information may also be shared with third parties on an aggregate and non-personally identifiable basis. However, please be assured that this information will in no way personally identify you or any other visitors of our Web site.
We use the information that you provide about others to enable us to send them your gifts or information. From time to time, we also may use this information to offer our products, programs, or services to them.
We may combine the information we collect with information available from other sources, including information received from promotional partners or other third parties.
We may, from time to time, share personally identifiable information with other companies affiliated with us and unrelated third parties (e.g., retailers, marketers) to enable them to provide users with opportunities to learn of products or services in which they may be interested. You should also be aware that this means that we may transfer information to any country in the world, including the United States and other countries that may not offer the same level of data protection as the country where you reside. Please see the “Your Choices” section below for more information on how you can express your preferences regarding our sharing of information.
We also may disclose personally identifiable information in the following instances:
Legal Action: We may disclose information about our users, including personally identifiable information, when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Web site or applicable laws, or to protect against misuse or unauthorized use of our Web site. We also may disclose user information whenever we believe disclosure is necessary to limit our legal liability; to protect or defend our rights or property; or protect the safety, rights, or property of our users.
Corporate Change: We may sell, transfer, or otherwise disclose user information, including personally identifiable information, to a successor entity in connection with a corporate merger, consolidation, asset sale, or other corporate change or combination of assets involving us.
In addition, we may disclose anonymous, aggregated user statistics to third parties for a variety of purposes. For example, we may disclose how many individuals visited certain areas of our Web site, how many men or women receive our newsletter, or other demographic data about users of our products or services.
As noted above, we may use the personally identifiable information we collect from you to offer you products and services that may be of interest to you. If you would like to opt out of future promotional materials from us, you may indicate this preference by following the unsubscribe instructions at the end of e-mail communications or by logging into your account and changing your communication preferences.
We may, from time to time, offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or co-branded with identified third parties, including affiliated businesses. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. We have no control over these third parties’ use of this information. Since these third parties will use your information in accordance with their own privacy practices, you should check their websites for information regarding their privacy policies. We will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.
Our site may contain links to other sites that are not operated by us and whose information practices may be different than ours. You should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there.
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to, maintain security of, and correctly use the information we collect. Personally identifiable information and account activity are also protected through the use of e-mail addresses and passwords. In order to maintain the security of your information, you should protect the confidentiality of such information used to log into your account. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.
If you have previously provided any personally identifiable information to us by way of our Web site, you retain the right to review, correct, update, delete or otherwise modify such information.
To access the personally identifiable information that we have collected about you that we maintain, or to correct factual errors in such information, simply log into your account using your e-mail address and password to update your information. Or you may also contact us at the “Contact” address, telephone number or e-mail provided below.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
We do not knowingly collect information from minors. If you are under the age of 18, we request that you do not provide any personally identifiable information to us.
If we are unable to deliver your order on the selected date due to circumstances within our control, you will be entitled to a refund of the value of the flowers. Please note we will not be able to reimburse the cost of the additional products.
Please note the claim can be submitted within 7 days from delivery date.
If, on the other hand, we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. Nevertheless, should the recipient be unavailable when we attempt delivery, we generally leave a note or call to schedule a new delivery time.
In case of gifts if the order is more than 3 days late you will be entitled to a full refund once the recipient refuses to accept the package.
If, on the other hand, we are unable to make a delivery due to circumstances beyond our control(for instance, the recipient is not at home), you will not be entitled to a refund. In this case the courier will leave a note for the recipient and bring the package to the closest office for pick up.
Amounts will be deducted in AZN equivalent depending on the exchange rate of the day.
Your card information is not stored by the system at the time of payment.